Terms of service

1. Who we are

TuniGoo is a Tunisian chauffeur and car rental service operating across Tunisia. You can reach us 24 hours a day, 7 days a week on +216 20 742 030.

2. Our services

Airport transfer: pickup at the airport (Tunis-Carthage, Enfidha-Hammamet, Monastir, Djerba-Zarzis) or at the address you give, and drop-off at your destination, by a professional driver.

Day trip: a driver takes you from your starting city to the place you chose, waits for the time you booked on site, and drives you back.

Self-drive car rental: a vehicle for the period you booked, collected at the agency or the handover point shown.

3. Booking

You are responsible for the accuracy of what you enter: name, phone, email, flight number, addresses, date and time, number of passengers and bags. The vehicle is chosen from these details; more passengers or bags than declared may prevent the trip.

A booking is confirmed once the confirmation page shows your booking reference. A confirmation email is sent to you. Car rental requires a customer account.

4. Prices

The price is fixed and shown before you book. It is the total price of the trip booked for the vehicle chosen: it does not change with traffic or a flight delay.

Prices may be shown in Tunisian dinars (TND), euros or US dollars. Conversions use the day’s rate at the time of the quote; the amount confirmed is the amount you pay.

Entrance fees to sites visited on a day trip are not included unless stated.

5. Payment

Depending on the service and currency, you can pay the driver in cash, or by card online: through Konnect for payments in dinars, through Stripe for payments in euros or dollars. The price is the same whichever way you pay.

Card payments are handled directly by these providers. TuniGoo never receives or stores your card number.

6. Changes and cancellation

Cancellation is free up to 24 hours before the pickup time. You can cancel online from “My booking” (or “Trips” for a rental). A card payment is refunded to the same card; how long it takes to appear depends on your bank.

Less than 24 hours before pickup, online cancellation is no longer possible: call us on +216 20 742 030. The booking amount may then remain due.

To change a booking (time, address, flight, number of passengers), contact us as early as possible. If TuniGoo has to cancel a booking, you are refunded in full.

7. On the day of a transfer

Your driver waits in the arrivals hall, past baggage reclaim, holding a sign with your name. We follow your flight number so the pickup matches the actual landing time.

If you cannot find your driver, call us on +216 20 742 030. If the passenger does not show up and cannot be reached, the trip may be treated as completed.

Child seats are provided when requested at booking.

8. Car rental

At handover, the driver must show an identity document and a valid driving licence. Specific conditions (minimum age, deposit, fuel, mileage, insurance) are set out in the rental agreement signed at handover.

The vehicle must be returned on the agreed date, time and place. The driver is responsible for any traffic offence committed during the rental.

9. Responsibilities

Passengers must respect the driver, the vehicle and the highway code; seat belts are mandatory. TuniGoo is not liable for delays caused by force majeure (severe weather, road closures, strikes, decisions of the authorities).

Your luggage and belongings remain in your care. Anything left in a vehicle is kept and can be collected on request.

10. Complaints

For any complaint, call us on +216 20 742 030 with your booking reference. We always look for an amicable solution first.

11. Governing law

These terms are governed by Tunisian law, in particular Law No. 2000-83 of 9 August 2000 on electronic exchanges and commerce. Failing an amicable settlement, the Tunisian courts have jurisdiction.